Orders Accepted By:

Email: sales@Dungeontrader.com

  SHIPPING INFORMATION

All US Orders Are Shipped Via USPS Priority Mail or First Class Service.

Please note: USPS Postal Rates increase effective 05/14
The USPS have increased their rates again and unfortunately it is a big one.
Basic shipping was $3.95 for a 1 pound package has jumped to $4.60 and goes up from there,
in response to this we have raised our shipping rates,
however we will still continue to lower our retail prices to remain competetive and offset these changes.
For Orders of $0.01 to $19.99: $4.75
$20.00 to $49.99: $7.50
$50.00 to $99.99: $10.50
$100.00 to $249.99: $14.50
$250 and up $20.00


Shipping prices include packaging, tracking and labor.

  CUSTOMER SERVICE

If all items on your order are in-stock, they will be shipped within 24 hours, and you will get a confirmation via e-mail.
Preorder items will ship upon release date and orders with multiple preorder dates will be held until all products arrive.
If any items are out-of-stock, we will inform you of the expected status, and ask if you would like to proceed or change your order.

If you are not satisfied with your order, it may be exchanged.  Our complete return policy can be viewed on the order page. Preorders are made available from time to time, please be extra patient with preorders as expected arrival dates are tentative until we receive a confirmation from the distributor that they have shipped.

  ORDER PAGE

All orders shipped via USPS Priority Mail service.  These rates apply to the continental U.S. only.  International shipping is available at an additional charge.

Your Satisfaction Is Guaranteed. Please Refer To Our Return Policy For
Details.

  THREE WAYS TO ORDER

Use our online form and place your order right now. Our secure server uses the latest security technologies to keep your credit card information safe and confidential. For added security we DO NOT store credit card numbers in our database! When accessing our secure online form, you may encounter a boxed message regarding the document's privacy and security.

This standard message is for your information only; simply press "continue" to proceed.

Our online store is open 7 days a week, 24 hours a day. Phone orders can be taken during regular business hours.  Our regular business hours are Monday-Saturday, 10:00 am to 6:00 pm, Pacific standard time.

We accept orders by Fax and E-mail. List items desired shipping information, and method of payment.

Payment Methods Accepted: Major Credit Cards: Visa, Mastercard, American Express and Discover. Online Methods: PayPal. or snail mail us a Money Order 

  RETURNS, EXCHANGES, AND REFUNDS

If you are not satisfied with your purchase, we'll gladly exchange them for a different item. Simply return the item in the original box and tell us the desired replacement.  Products in new condition may be returned for credit or exchange within 15 days of purchase. Return shipping costs are the customer's responsibility. We cannot accept opened merchandise for refund.

Refunds will be given in full for unopened merchandise, minus a 15% restocking fee and shipping costs.

Open products can be returned only if there is a problem due to a manufacturing defect.